We aim to refine all orders in a quick way. Orders ship within 24-48 organization hrs. Upon completion of your shipment, you will certainly obtain an email with your monitoring number to see its transportation.
In the situation where the product you have actually purchased is not in supply, we will certainly be advising you about this and also will give you a complete reimbursement. If your order is several products and among them is out of stock, we will go ahead and also deliver the remainder of your order releasing a reimbursement for the out of stock products.
We are a very rated business and also deal with problem-free returns. Please contact us for a return label. Orders might be returned as much as three days from the day you obtained the package for a full refund minus delivery cost (both ways). If you want to return a product from your order, send out the unopened product to the address listed below in its original closed packaging. You can anticipate a timely reimbursement upon the return of the product. If shipping were free for your order, it would be subtracted from the credit applied to your credit card.
Likewise, there may be a restocking charge of up to 30% if the bottle is not returned in its original package. Shipping expense is non-refundable for undelivered, unclaimed, returned, and declined packages unless the fault is ours.
If reimbursement is to be offered for reasons other than damages to the product, Ocyanas will certainly not be responsible for the return delivery price for the refund.
We ensure quality as well as the authenticity of 100% of our products.
Ocyanas offer free shipping to Canada & USA for over 100$ orders.
Ocyanas is not responsible for any type of delays caused by the shipping company. To get an accurate timeline of your product, please track your shipment (you will obtain an e-mail with your tracking information) or directly call the delivering company. When your package leaves our storage facility, we have extremely little to no control over the package.
Delivering fees are non- refundable and will undoubtedly be displayed during checkout before submitting for payment.
If the carrier company returns your package after failed shipment attempts or inaccurate addresses supplied by the consumer, we will certainly provide you with a reimbursement minus the shipping expense once the package has been returned to us.
SHIPPING TIMELINES AND FEES
Standard shipment (USA)
FREE for orders over $ 100, otherwise shipping is USD $ 5.95
Arrives in 2 – 5 business days
Ships via UPS, FedEx, or Postal Service
2nd Day Express (USA)
Ships via 2nd Day Express for USD $ 12.95
Arrives in 2 – 3 business days
(not available for P.O. Boxes)
Ships via Postal Service for USD $ 10.95
Arrives in 3 – 10 business days
orders in Canada arrive by local post or UPS directly to your door.